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We provide emergency alarms and assisted living services to individuals across the UK.

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How will Appello handle a monitoring call where a resident has been diagnosed with Coronavirus or is showing symptoms of the virus?

Appello will manage calls where Coronavirus has been confirmed in the same manner, following our agreed procedures. We will relay information relating to a diagnosis of Coronavirus to the emergency services as we would with other medical conditions.

Where the individual is showing symptoms of the virus, we will also provide this information to the Emergency Services.

Emergency Services regionally may manage these situations differently and we advise you to look at information published regionally. We will follow the guidance of the Emergency Services and relay this information to the individual caller.