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We provide emergency alarms and assisted living services to individuals across the UK.

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Do Appello need to know if a resident is diagnosed with Coronavirus?

If you become aware of a service user with confirmed case of Coronavirus, please update the individuals record through AppelloSBR or if you don’t have access to AppelloSBR, inform the Appello monitoring team via monitoring@appello.co.uk so that we can update our records.
It is the guidance of regional emergency services that this important information is passed to the Emergency Service if we need to direct them to the property.
Currently, you do not need to make Appello aware if a resident is showing symptoms of the virus or has chosen to self-isolate.