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We provide emergency alarms and assisted living services to individuals across the UK.

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Can Appello ask some additional questions during a call to identify symptoms of Coronavirus and triage calls?

Due to the current environment Appello are committed to maintaining our existing levels of service. We have contingencies in places to enable this and have Business Continuity Plans  (BCP) that we can call upon, which will support us in managing significant increases in call volumes and/or the impact of our own staff sickness.

We are currently not having to implement these plans, however, appreciate that we are in a very fast changing environment.

To ensure we are best placed to maintain current services levels we are unable to change our procedures to accommodate additional questions for triaging, we will continue to follow agreed procedures which may mean asking the service user to call 111 or for Appello to call 999 on their behalf in an emergency.