We are aware that the emergency services are currently receiving a higher number of referrals and enquiries. This can impact both upon their telephone response times and the time it takes to arrive at your address. However, by individuals activating their alarm through to Appello, they can be assured that not only will we swiftly call 999, but we will pass all access information at the same time, to reduce delays in accessing a property when the emergency services arrive.
Whilst the call and attendance response times for Emergency Services are outside of our control, we also want to reassure you that we will periodically check on their ETA until we have confirmation that they have arrived. The safety and wellbeing of our customers is of paramount importance.