Looking for yourself or a loved one?

We provide emergency alarms and assisted living services to individuals across the UK.

Go to site

Supported housing to see boom in technology usage as perceptions change.

Research indicates COVID-19 will become the catalyst for greater use of well-designed technology to support customers

The large majority (85%) of housing associations and sheltered housing providers believe their organisations perceptions on using technology to support resident’s wellbeing has changed for the better during COVID-19. The findings of the research undertaken by Appello, the UK’s leading digital, technology-enabled care service (TECS) provider, and the Housing Learning and Improvement Network (HLIN), paints a promising picture for the future of digital care technologies with 74% of housing providers claiming that their requirements for wellbeing technology have changed as a result of the pandemic.

The results of a survey of 120 senior executives from providers of supported, sheltered and retirement housing which are being published in a series of reports from Appello, found that 90% of those surveyed planned to utilise technology further to support residents who may have to self-isolate or shield as a result of the pandemic.

As housing providers look forward, investing in better communication capabilities will be a priority, with 97% of respondents believing their usage of technology to communicate with residents will increase following COVID-19. The benefits of video communication have been evident in home and work life during the pandemic and housing providers are specifically looking to embrace these capabilities with their customers – 8 out of 10 housing providers feel video communication between staff and residents is becoming increasingly important.

“Technology and innovation can have a significant benefit on the lives of vulnerable residents, and it is evident that during COVID-19 there has been disparity between those with, and those without, access to modern technology” comments Tim Barclay, CEO at Appello.

“From video bingo to music being played over the emergency call system, we have seen customers really embracing technology when it has been well designed, is easy to use and is focussed on their needs. A great example of how tech solutions have helped support end-customers through self-isolation is the 192% increase in the use of video calling we have seen on our Smart Living Solutions. Communication is incredibly important for wellbeing, and we have been pleased that we have enabled residents to maintain their social networks and keep in contact with staff working remotely.”

The survey also spelt out clearly that prioritisation will be critical for housing providers in their drive for greater technology usage. Top of the agenda will be enabling staff to work from home, whilst maintaining visibility of property and customers (89%) and Supporting residents to maintain their social networks (89%).

“2020 has put to bed any debate about the greater use of digital technology in supported housing. Where access to technology has been available, we have seen stories of embracement and empowerment that have helped older adults and people with support needs sustain their care and support services and remain connected with the outside world in challenging times” comments Jeremy Porteus, Chief Executive, Housing Learning and Improvement Network (HLIN). “Housing providers are realising it is time to invest in technology for the benefits of their customers, staff and organisation.”

For part one of the report on revising telecare needs, please visit https://appello.co.uk/4-reasons-housing-providers-must-revise-their-telecare-needs-post-covid-19/

From video bingo to music being played over the emergency call system, we have seen customers really embracing technology when it has been well designed, is easy to use and is focussed on their needs.