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"After seeing Appello's digital solution we've made a commitment to only install digital care solutions in our new developments."

Tony Tench CTO, Housing and Care 21
Smart Living Solutions are our suite of digital assisted living services that integrate both safety and wellbeing technologies into your customer’s homes - replacing analogue telecare with services that will empower people to lead independent, engaged lives for longer.
These solutions create a digital environment that enables audio and video communication, along with valuable data insights, to flow between properties, individual’s homes, site support staff, and your Monitoring Centre.

This means businesses can make better decisions, employees can be more effective and most importantly, residents can have better living experiences.


Smart Living Solutions protect residents and organisations from the increasing risks presented by the digital update to the UK telecoms infrastructure. As our assisted living solutions are digital from end to end, organisations minimise the safety and reputation risks that could results from telecare call failures.
  • call connection speed has been reduced to just three seconds
  • simultaneous calls can be placed across a development
  • two way speech delivers an improved resident experience
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Residents are proven to appreciate the greater reassurance delivered through the integrated video door entry system and intruder sensors all of which are accessible through their LivingHub.
89% of residents feel safer being able to see who is entering the property.
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Improved Wellbeing

We bring people together through the use of assisted living technology, reducing social isolation and delivering a community environment. Integrated video on the LivingHub enables face to face calling between apartments, communal areas and site staff.

The ‘I’m OK’ function and video calling supports greater independence. Residents can have flexibility over their level of care, whilst those responsible for care delivery are able to prioritise and visually check a resident without the need for a physical visit.
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Smart Living

Through the integration of smart home and IOT technology, Smart Living Solutions, enables housing
providers to create smarter living environments in a format which can be personalised for any
lifestyle needs.

From turning lights on from the comfort of bed, and opening blinds when walking into a room to
providing an accessible gateway for residents to manage Universal Credit. There are so many ways
Smart Living Solutions can make life better for both residents and organisations.

Insightful Data

Smart Living Solutions provides housing providers with far greater control and insight on their residents assisted living technology than ever before.

AppelloHQ is a real-time platform for the management of the on-site equipment, making it easy to set-up or change equipment, and providing insights into usage.

Through these data insights, organisations are able to identify proactive interventions that will make a positive difference to their residents and properties.


The AppelloApp is part of our Smart Living Solutions suite. The app works in conjunction with the wall mounted, LivingHub, to provide a mobile assisted living alarm, door entry system, video communications, and medication reminder hub for residents.

From the comfort of the armchair, residents can call friends, raise an emergency alarm and even see who is at the front door.

Housing & Care 21 partners with Appello to deliver a digital transformation of care and security.

Housing & Care 21 wanted to ensure that all residents not only benefited from the highest standards in telecare systems in their homes, but also that they were modern, easy to use, and most importantly, reliable. See How We Can Help
  • Housing & Care 21’s journey to digital began in 2016, when the issue of the digital switchover was highlighted by Appello. Beyond improving functionality associated with traditional monitoring, it was the potential of digital and what it would mean for the future delivery of care that Housing & Care 21 found really compelling,
  • The first digital installation was completed in 2016 at Housing & Care’s Walton Court development in Durham. Following this success, the company committed to an extensive programme of digital upgrades to all of its 430 developments over the next few years.
  • Housing & Care 21 is investing around £2 million per year to digital transformation.
  • Appello and Housing & Care 21 is also able to continuously innovate, making improvements based on resident and staff feedback and ensuring that the latest technologies are embraced.
“When we began to look at what was on the market we found that, while there were a few suppliers offering modern end user devices, there was a lack of providers delivering a complete digital package”
"Over the course of our long term installation project, Appello has been able to accommodate pulling sites forward or moving sites back depending on our operational or commercial considerations at the time."


Start your telecare healthcheck

Register Now: Meeting expectations with digital telecare

Wednesday 9th October, 2019 – Manchester

These events, supported by BT, will provide business leaders and those involved in telecare, warden call and TECS with an important insight into the latest changes by telecoms providers and how they affect our sector.

Register Now: Smart Living Solutions Webinar

Wednesday 20th November, 2019 – Online