Looking for yourself or a loved one?

We provide emergency alarms and assisted living services to individuals across the UK.

Go to site
Book a Demo
×
1
2

Our Cloud Enhanced Careline Enables Our Customers To Stay At The Forefront Of Their Industries.

Introduction

Our Award-Winning Careline Services Provides 24-Hour Support To The Housing, Health & Care Sectors.

We support over 200,000 people across the UK to receive the right support at the right time. From a health and wellbeing emergency to a leaking tap, our digital centre manages over 5 million calls annually, with unprecedented capabilities and experience in NOWIP (BS8521 – 2) and SCAIP (EN50134 – 9) digital protocols.

Why Appello Careline?

We focus on people

From the specialist teams in our monitoring centre, to the customer at the end of a call, delivering customer focussed outcomes is at the heart of or service.

Learn More

We recognise the value of insight

We pride ourselves on exceptional customer service, and utilising data to support you with readily available insights into the needs of your customers.

Learn More

We are innovative

We have a proven history of innovation in Careline services including our award winning platform CareNet, used by Appello and available to other monitoring centres.

Learn More

The Appello Cloud delivers a more dynamic, reliable, and flexible careline service.

Appello CareNet
Our award winning, cloud hosted, digital Technology Enabled Care (TEC) call handling platform used by our service and available to other monitoring centres.
Learn more
AppelloSBR
Providing you with greater control and access to information with customer insights.
Learn more
DigitalBridge
Supporting you on your digital journey with analogue to digital protocol conversion.
Learn more
Careline Services

A history of innovation in Careline

DRAG ME

Our people and experience

Our service is people focussed, from our team of operators to your customers at the end of a call.

  • We have over 30 years’ experience of supplying some of the largest housing providers and commercial businesses in the UK.
  • Our careline team deliver an efficient, professional, and flexible service.
  • All staff are trained to the highest level ensuring they are skilled in balancing the needs of your customers with the requirements and procedures of your organisation.
  • Through CareNet we are able to ensure that operators only receive calls that they have been trained and approved to manage.

Award Winning Platform

CareNet Was Awarded The Prestigious, ‘Best Use Of Technology’ At The UK Contact Centre Forum Awards In 2019.

  • Appello were the first to develop a digital call handling platform, CareNet.
  • CareNet offers a future proofed solution for the digital telecom network, as well as supporting the majority of legacy devices and alarm systems.
  • Appello CareNet is an application within Appello Cloud services, which brings together everything you need for the delivery of life-enhancing, digital TEC.
  • It has proven digital call handling solution, receiving over 300,000 digital calls annually.
  • Enables superior working capabilities - is available via any device with an internet connection, enabling remote working for staff.

AppelloSBR

Enhanced by the Cloud: AppelloSBR

Appello Cloud Services, brings together everything you need for the delivery of life-enhancing, digital Technology Enabled Care.

Our cloud application AppelloSBR is a powerful data and analytics engine behind our monitoring service. It is a simple to use, real-time data analytics suite designed to provide our customers with insight into the usage of services and greater control over the information the monitoring centre holds on your customers.

Case Studies

FirstPort – Digital Telecare Monitoring
FirstPort is the largest and most experienced residential property manager in the UK, spanning 184,000 homes across 3,900 devel...
Learn More
East Northamptonshire Council – A Tailored Out of H...
East Northamptonshire Council and Appello working in partnership to develop a valuable and enhanced customer service to approxi...
Learn More
Your Housing Group – Digital Telecare Monitoring
With more than 28,000 homes across the North West, Yorkshire and the Midlands, Your Housing Group (YHG) has a large...
Learn More

Insights

Latest From Appello
News Events/Webinars Resources Blog

Currently showing:

News
News Events/Webinars Resources Blog
Appello and Housing 21 awarded Best Use of Technology in Seniors Housing
Learn More
Appello has been audited by British Standard Institution on ISO9001:2015 Quality accreditation
Learn More
Appello partner with Housing Quality Network (HQN)
Learn More

Event

Meeting expectations with digital telecare – Cardiff

Venue: Cardiff City Stadium, Cardiff, Wales

Date: Tuesday 18th August 2020

The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…

Webinar

4 enablers to a better living experience in supported housing

Venue: Online Webinar

Date: Thursday 8th October, 2020 1.30pm

What questions should supported housing providers be asking of their TECS suppliers to leverage innovation? How will cloud revolutionise TECS,…

Event

Meeting expectations with digital telecare – Newcastle

Venue: St James Part, Newcastle

Date: Thursday 13th August

The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…

Case Studies
Plus Dane Monitoring and AppelloSBR Case Study
Don’t forget the huge improvements digital has made to the emergency alarm experience
Read More
Customisable digital telecare provides an opportunity to meet your residents’ individual needs
Read More
Facing up to the digital telecare switchover – Housing providers need to forget 2025!
Read More

Videos

How has CareNet supported Appello’s digital strategy?

Play Video

Our careline service – Providing reassurance to families and friends

Play Video

Testimonials

After seeing Appello's digital solution we've made a commitment to only install digital care solutions in our new developments.

Tony Tench CTO
Housing and Care 21

At Housing & Care 21, we decided not to invest in analogue systems going forward as these are yesterday’s technology. We are committed to providing a more contemporary service, fit for modern times, and going digital allows us to look at new service models.

Tony Tench
Chief Operating Officer, Housing21

98% of our customers feel safer knowing they have access to Appello in an emergency

FirstPort