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Welcome to Appello the new home of Medvivo Careline


On 5th December, 2019, Appello, the UK’s largest telecare monitoring provider, successfully acquired Medvivo Careline Ltd, the telecare and out of hours call monitoring service from Medvivo Group.

Existing customers join over 200,000 individuals across the UK living happier, safer lives with the reassurance of Appello.

Services will continue to run as normal and the transition will be seamless for customers. Calls will continue to be managed in the same way and over the coming months we will look to further benefit customers using the depth of experience we have gained as the largest telecare monitoring centre in the UK.

To find out more about the acquisition of Medvivo Careline or to learn more about Appello please follow the below links.

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About Appello



Specialist telecare operators - Independent Living Solutions - Appello Independent Living Solutions




Business Customer

If you are a housing provider or local authority, looking for more information on the monitoring services provided by Appello, or for more information on the how the acquisition affects you.




Looking for yourself

If you are an individual looking for telecare equipment for yourself or if you are looking for information regarding your existing telecare service please call 0333 321 6470 (Opt 1).

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Supporting over 200,000 individuals

Here's what they have to say

“When we saw the possibilities of a fully digital solution, we knew that we needed to make a commitment to only install digital solutions in our properties from now. With digital, the connection time to a two-way conversation is almost instantaneous, giving significant safety and experience benefits to residents.”

Mark Short
Regional Property Manager, Spire Homes

“As an organisation we want to move away from outdated analogue systems and embrace the many benefits digital offers, and after seeing Appello’s digital solution we’ve made a commitment to only install digital care solutions in our new developments.”

Robin Macintosh
Head of Community Services – South at Guinness Care

“Over the course of our long term installation program, Appello has been able to accommodate pulling sites forward or moving sites back depending on our operational or commercial considerations at the time. This ability to be flexible has allowed us to keep on track with our program and accommodate our changing priorities”

Programme Lead
Housing and Care 21

“I will now video call each resident in the morning from the communal lounge to see if they are coming down for a cup of tea.”

Debbie Kershaw
Housing Manager

“I really feel safe knowing I can see who is at the door on screen.”

Mary Nichols

“It’s very handy to be able to connect with any flat without having to actually walk – especially at night or when not feeling well.”

Carol Terry

“I would market a property with Smart Living Solutions at a premium to analogue systems due to the significantly improved safety and aesthetics”

Managing Director
Leading retirement property agency

Trusted by many

Delivering Technology Enabled Care Solutions to housing, health and care providers