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We provide emergency alarms and assisted living services to individuals across the UK.

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Your most important career move yet has just arrived in Chippenham


We’re Appello, the UK’s largest emergency monitoring centre.

We create and manage the software behind the emergency cords, wrist alert devices and home intercoms that keep elderly and vulnerable people safe, secure, and living ‘smart’ in their communities.

Our work isn’t just important. It’s potentially lifesaving.

Our recent growth means we’re now opening a brand new call centre in Chippenham, and we’re looking for people to join us as Emergency Helpline Operators and help deliver our services to customers across a range of flexible hours and shifts.

So, if you’re the kind of person who loves making a difference, your most important career move yet has just arrived.

“My favourite part about working at Appello is the great group of people we have here, and it also allows me to have a great work life balance.”

– Bernie Moss, Monitoring


Would you make a great Emergency Helpline Operator?

The role involves taking incoming calls from elderly and vulnerable customers, patients and residents at lots of different locations, and making sure they get the help and support they need.

We often deal with people who are in distress and we need to deal with calls in a timely and professional manner. However, if you’re the kind of person who enjoys being there for people, and you’re looking for a genuine feel-good opportunity, you’ll fit in here.

Some experience of working in a call centre would also be useful, but what’s important is that you have a good standard of secondary education and some computer skills, together with patience and tact, a calm approach, and the ability to work as part of a team.
“A typical day for me involves dealing with queries, and the beauty of the job is that you get to deal with all sorts of enquiries, and help different kinds of people.”

– Alecks Horecka, Monitoring


Want to know more? Come along to our recruitment open evening on the 20th November

If you’d like to find out more and apply for a role as an Emergency Helpline Operator here in Chippenham, we’d love to see you at our recruitment open evening at Methuen South between 4pm and 8pm on the 20th November.

You’ll be able to meet our teams of Helpline Operators, get answers to your questions about the role, and discover what it’s really like to work at Appello.

Here are the details:

Event: Recruitment Open Evening

Date: Between 4pm and 8pm on 20th November

Location: Methuen South, B1, Methuen Park, Chippenham, SN14 0GT


Apply here if you can’t make the event.



Why Appello is a great place to work

As well as the opportunity to make a difference to our customers, we offer:

A friendly working environment – We’re open and honest, and committed to working together as a team.

Fantastic perks and benefits – In addition to a competitive salary, you’ll be able to make the most of our benefits platform which gives you everything from access to our Wellbeing Centre, to ways to save at high street shops like Currys PC World, B&Q, Sainsbury’s, Debenhams, and more.

A convenient location – We’re close to public transport and there’s plenty of parking nearby which means it’s incredibly convenient, while still being easy to pop to the shops, gym or even a pub for dinner after work.

Flexible hours – With a range of shifts including 4 days on/4 days off, you’ll have no problem fitting your work around your lifestyle or other responsibilities, whether you’re a student, a carer, a parent or anyone else.

Genuine career opportunities – We’re focused on delivering the highest standards and we’ll give you all the support you need to grow personally and professionally along with our business, and be rewarded for it too.

“For me, the hours are very flexible so you can work it around your day to day life, and it’s also rewarding to go home at the end of the day and feel like you’ve helped someone.”

– Harry Irvine, Monitoring