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Our Cloud Enhanced Careline Enables Our Customers To Stay At The Forefront Of Their Industries.

Introduction

Our Award-Winning Careline Services Provides 24-Hour Support To The Housing, Health & Care Sectors.

We support over 300,000 people across the UK to receive the right support at the right time. From a health and wellbeing emergency to a leaking tap, our digital centre receives over 7 million calls annually including c.1.7 million digital calls handled by operators. This is with unprecedented capabilities and experience in NOWIP (BS8521 – 2) and SCAIP (EN50134 – 9) digital protocols.

Why Appello Careline?

We focus on people

From the specialist teams in our monitoring centre, to the customer at the end of a call, delivering customer focussed outcomes is at the heart of or service.

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We recognise the value of insight

We pride ourselves on exceptional customer service, and utilising data to support you with readily available insights into the needs of your customers.

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We are innovative

We have a proven history of innovation in Careline services including our award winning platform CareNet, used by Appello and available to other monitoring centres.

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The Appello Cloud delivers a more dynamic, reliable, and flexible careline service.

Appello CareNet
Our award winning, cloud hosted, digital Technology Enabled Care (TEC) call handling platform used by our service and available to other monitoring centres.
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AppelloSBR
Providing you with greater control and access to information with customer insights.
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DigitalBridge
Supporting you on your digital journey with analogue to digital protocol conversion.
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Careline Services

A history of innovation in Careline

DRAG ME

Our people and experience

Our service is people focussed, from our team of operators to your customers at the end of a call.

  • We have over 30 years’ experience of supplying some of the largest housing providers and commercial businesses in the UK.
  • Our careline team deliver an efficient, professional, and flexible service.
  • All staff are trained to the highest level ensuring they are skilled in balancing the needs of your customers with the requirements and procedures of your organisation.
  • Through CareNet we are able to ensure that operators only receive calls that they have been trained and approved to manage.

Award Winning Platform

CareNet Was Awarded The Prestigious, ‘Best Use Of Technology’ At The UK Contact Centre Forum Awards In 2019.

  • Appello were the first to develop a digital call handling platform, CareNet.
  • CareNet offers a future proofed solution for the digital telecom network, as well as supporting the majority of legacy devices and alarm systems.
  • Appello CareNet is an application within Appello Cloud services, which brings together everything you need for the delivery of life-enhancing, digital TEC.
  • It has proven digital call handling solution, receiving over 300,000 digital calls annually.
  • Enables superior working capabilities - is available via any device with an internet connection, enabling remote working for staff.

AppelloSBR

Enhanced by the Cloud: AppelloSBR

Appello Cloud Services, brings together everything you need for the delivery of life-enhancing, digital Technology Enabled Care.

Our cloud application AppelloSBR is a powerful data and analytics engine behind our monitoring service. It is a simple to use, real-time data analytics suite designed to provide our customers with insight into the usage of services and greater control over the information the monitoring centre holds on your customers.

Case Studies

  • Case Study
  • FirstPort – Digital Telecare Monitoring
    FirstPort is the largest and most experienced residential property manager in the UK, spanning 184,000 homes across 3,900 devel...
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  • Case Study
  • East Northamptonshire Council – A Tailored Out of H...
    East Northamptonshire Council and Appello working in partnership to develop a valuable and enhanced customer service to approxi...
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  • Case Study
  • Your Housing Group – Digital Telecare Monitoring
    With more than 28,000 homes across the North West, Yorkshire and the Midlands, Your Housing Group (YHG) has a large...
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    Insights

    Latest From Appello
    News Events/Webinars Resources Blog

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    News
    News Events/Webinars Resources Blog
    Best Companies
    Appello named in Top 100 Best Companies to work for in the South East
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    Awards
    Appello and Housing 21 awarded Best Use of Technology in Seniors Housing
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    Event

    Meeting expectations with digital telecare – Cardiff

    Venue: Cardiff City Stadium, Cardiff, Wales

    Date: Tuesday 18th August 2020

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…

    Webinar

    4 enablers to a better living experience in supported housing

    Venue: Online Webinar

    Date: Thursday 8th October, 2020 1.30pm

    What questions should supported housing providers be asking of their TECS suppliers to leverage innovation? How will cloud revolutionise TECS,…

    Event

    Meeting expectations with digital telecare – Newcastle

    Venue: St James Part, Newcastle

    Date: Thursday 13th August

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…

    Case Studies
    Plus Dane Monitoring and AppelloSBR Case Study
    Digital
    Don’t forget the huge improvements digital has made to the emergency alarm experience
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    Digital
    Customisable digital telecare provides an opportunity to meet your residents’ individual needs
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    Digital
    Facing up to the digital telecare switchover – Housing providers need to forget 2025!
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    Videos

    Our careline service – Providing reassurance to families and friends

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    How has CareNet supported Appello’s digital strategy?

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    Testimonials

    After seeing Appello's digital solution we've made a commitment to only install digital care solutions in our new developments.

    Tony Tench CTO
    Housing and Care 21

    At Housing & Care 21, we decided not to invest in analogue systems going forward as these are yesterday’s technology. We are committed to providing a more contemporary service, fit for modern times, and going digital allows us to look at new service models.

    Tony Tench
    Chief Operating Officer, Housing21

    98% of our customers feel safer knowing they have access to Appello in an emergency

    FirstPort