What’s your career background with Appello?
I applied and started as a Control Centre Operator in March 2015, around a year into my role I decided that I enjoyed being part of the business so much I wanted to commit to a career with Appello. I gained a promotion to a Senior Control Centre Operator position which comprised of me running shifts with a Supervisor. Shortly after this happened, a management re-structure was introduced and I successfully gained the role as an Assistant Team Leader, which put simply, meant I would also be line managing operators as well as effectively running our monitoring shifts.
What’s your favourite part about working at Appello?
Other than the brilliant assistance we give our customers, it is the personal career progression opportunities that are available. As a teenager that had not long finished with education, I wasn’t prepared to ‘stay still’ in my employment, I wanted to continue pushing myself and my abilities. There were multiple avenues open to me to be able to progress within the business when I was realistically ready, meaning I have always been engaged and enthusiastic in the roles I have had.
I also enjoy the many hours of additional training and skills building that I get in my position. I feel that I am being given a number of opportunities to improve my skills to take with me for the rest of my career, whether that be within my current department or somewhere else.
Would you refer a friend to work here? If so, why?
I would, and have in fact referred friends and family to the business already! I am asked a lot by friends or people I may know about the company, and what is actually involved in an operator’s role.
The one thing I would say if anyone is thinking of applying for a role within monitoring, or in fact the whole business, that some are surprised about how seriously and professionally we take our work.
It is an intense but highly rewarding business to be a part of, as at the end of the day we are providing a vital service for the safety and wellbeing of our customers.