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Appello launches new app, tackles social isolation

AppelloApp will allow housing providers to provide a true, smart, digital experience

• Always available telecare alarm
• Tariff-free video calling
• Video door entry for residents wherever they might be
• Medication reminders

Today, as part of its digital service, Smart Living Solutions, Appello launches its app to help older people remain safe and secure in their own homes, whilst staying connected.

The AppelloApp allows residents to video call their friends and neighbours, and manage video door entry without leaving the comfort of their armchairs – decreasing the likelihood of falls and accidents. The app will also provide a medication reminder hub, allowing residents to take ownership of their medication schedule and providing reassurance to their family and caregivers.

BSI Standards for Social Alarm Systems, EN50134 requires that digital care systems are hardwired to an apartment, i.e. connected to the wall, to ensure that they always have power. The AppelloApp works in conjunction with the modern wall mounted unit, LivingHub, also produced by Appello, by providing mobile access to video communications, personal alarm and monitoring as well as wellbeing reminders, wherever they are in their apartment.

Housing & Care 21 has celebrated its 100th installation of Appello’s digital enabled care solutions by offering the app to residents at Eric Long Court in Swindon. Talking about the AppelloApp, Norah a Housing & Care 21 resident said: “With some help and guidance from the Court Manager I’m surprised how easy it is. I use the AppelloApp on my tablet, and find it very useful, I like how you can message and call other flats.”

The app adds to Appello’s suite of digital care services for housing providers. The digital solutions are currently in use across Appello’s user base and are providing residents with a digital care system that replaces the more traditional analogue system. Residents are now benefiting from faster call connection times to Appello’s 24/7 emergency monitoring services, reduced from around 90 seconds to four seconds on the digital system.

Speaking about the launch of AppelloApp, Tim Barclay, CEO at Appello said: “We know that older people are increasingly relying on digital and smart technologies to shop, communicate with friends and family, and for leisure. Decreasing mobility and confidence often leads to increased social isolation and we are on a mission to help our customers’ residents to overcome this with the AppelloApp.”

Mr Barclay concludes: “For too long older people have had access only to traditional telecare technology – while it has served a purpose, they deserve all the benefits the very latest technology can provide in order to lead independent and engaged lives for longer.”